FIS Investments in Cloud Lead to Groundbreaking New Service Level Agreement
New groundbreaking service level agreement covers select cloud-based
solutions used by FIS clients in
- Clients of these solutions will receive a financial credit for service outages caused by FIS lasting longer than 15 minutes.
- FIS has invested significantly in cloud-enabling its global network, with nearly 80 percent of its applications expected to be running in the FIS cloud by 2021.
The new service level agreement (SLA) is groundbreaking for the industry
and currently covers select cloud-based business solutions used by FIS
clients in the
At a time when organizations need and expect constant up time for critical applications, this new SLA demonstrates FIS’ confidence in the reliability and performance of its global network. In recent years, the company has invested significantly in consolidating and cloud-enabling its global data centers while shifting more than half of its North American application workload to a secure cloud environment.
These investments have enhanced network performance, resiliency and availability. Specifically, FIS has seen a more than 80 percent drop in infrastructure issues, a 20 to 30 percent improvement in online response times, and a 20 to 50 percent improvement in batch processing times from these select cloud-based applications. FIS has also achieved a disaster recovery failover time of between five and 15 minutes.
“Today, more than ever, financial institutions and their customers need
their critical systems and applications to be constantly available,”
FIS is a global leader in financial services technology, with a focus on
retail and institutional banking, payments, asset and wealth management,
risk and compliance, and outsourcing solutions. Through the depth and
breadth of our solutions portfolio, global capabilities and domain
expertise, FIS serves more than 20,000 clients in over 130 countries.
Kim Snider, 904.438.6278
Senior Vice President
FIS Global Marketing and Communications