FIS Doubles Applications Covered by Service Level Agreement; Reduces Service Disruption Period to As Little as Ten Minutes
Expanded service level agreement now covers 74 selected cloud-based banking and merchant solutions in the
- Industry-leading SLA also reduces designated service disruption period to as little as ten minutes.
- FIS has invested significantly in cloud-enabling its global network, with more than 70 percent of its applications now running in the FIS secure cloud.
Under the SLA, the company will issue financial credits to clients using selected FIS applications should those clients experience service disruptions caused by FIS lasting longer than a designated period of time. The SLA now covers 74 cloud-based solutions from FIS – more than twice the number as when the agreement was announced last year.
FIS has extended the SLA to cover additional
“At a time when organizations require constant availability for their critical applications, the expanded SLA demonstrates our confidence in the reliability of our world-class global delivery network,” said
FIS plans to showcase its expanded SLA, as well as a range of innovative new technologies and solutions, at its virtual InFocus client conference next week.
FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally. Our more than 55,000 people are dedicated to advancing the way the world pays, banks and invests by applying our scale, deep expertise and data-driven insights. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in
Senior Vice President